Additionalinformation

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

Companydescription

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Jobdescription

Job Description

• General cleaning of the room: • Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen • Remove all trash and traces of personal belongings of guest on departure from room • Replace all bathroom amenities • Fulfill additional guests requests ( extra bed, extra amenities or loaned items) • Provide customer service as per the standards of the Constance group. • Liaise with Housekeeping staffs to ensure that incoming guest’s requirements are met. • Deal with all guests’ queries and complaints swiftly and efficiently. • Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…). • Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc… • Manage stock of pantry and trolley. • Adhere to the dress, appearance and conduct codes established by the hotel. • Monitor the progress of trainees to keep the training Housekeeper informed. • Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy. • Adhere to fire alarm or any emergency statutory procedures in the event of fire. • Maintain at all times Health and Safety practices: • Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle • Use the correct materials and equipment (EX: sprayers) • Promote Energy efficiency & Environment, and identify improvement to support the Green Globe Policy. • Report anything that may be considered a Health & Safety hazard. • Report all accidents, however minor. • Report anything or anyone suspicious to the Duty Manager immediately. • Signing in and out for keys (cards). • Returning all keys after work. • Returning worksheet to office.

Qualifications

Qualification: • Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience: • A minimum of 1 year of experience in hotel industry. • Proven experience working in a top luxury resorts is a plus. • Experience using industrial cleaning equipment and products is a plus.

Technical skills: • Excellent organization skills. • Superb customer service to our guests. • Able to resolve guest complaints and queries promptly and in a polite manner. • Must be detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards. • Fluency in English or another language, written and verbal communication. • Knowledge of a second language is a plus. • Time management

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